ewasila Terms of Service

3.4 We may require identity verification (KYC) and anti-money laundering (AML) checks as mandated by Lebanese Law 81/2018 and other applicable regulations. You agree to cooperate with such verification processes, which may include providing government-issued identification, proof of address, or other documentation.

5.2 Ewasila is a marketplace listing and discovery platform that connects Buyers with Vendors. All transactions, including payment processing, order fulfillment, and customer service, occur directly between you and the Vendor outside of the Ewasila Platform.

5.6 All payments are made directly to Vendors through their specified payment methods. Ewasila does not process payments, hold funds, or act as an intermediary in financial transactions. You are responsible for:

• Verifying the security and legitimacy of the Vendor's payment methods
• Ensuring payment is made according to the Vendor's terms
• Maintaining records of your transactions for your own protection
• Resolving any payment disputes directly with the Vendor

5.8 As a listing platform, Ewasila does NOT:

• Process payments or hold funds in escrow
• Guarantee product quality, authenticity, or delivery
• Process refunds or returns on behalf of Vendors
• Act as a mediator in payment or delivery disputes
• Verify the accuracy of product listings or vendor claims
• Conduct background checks on Vendors beyond basic identity verification

5.9 You are strongly encouraged to:

• Research Vendors before making purchases (check reviews, ratings, store history)
• Verify Vendor contact information and business legitimacy
• Use secure payment methods that offer buyer protection
• Keep records of all communications and transactions
• Report suspicious activity or fraudulent Vendors to abuse@ewasila.com

5.14 You retain all rights granted under Lebanese Consumer Protection Law No. 659/2005 and other applicable consumer protection regulations. These rights apply to your transactions with Vendors. Nothing in these Terms limits your statutory consumer rights under Lebanese law.

5.15 If you have a dispute with a Vendor regarding product quality, delivery, payment, or other transaction-related issues, you should first attempt to resolve it directly with the Vendor. If resolution is unsuccessful, you may:

• Report the issue to Ewasila at support@ewasila.com for potential Vendor policy violations
• Seek resolution through applicable consumer protection authorities
• Pursue legal remedies available under Lebanese law

Ewasila may investigate reported Vendor misconduct and take appropriate action, including warnings, suspension, or account termination, but cannot compel refunds or resolve contractual disputes between Users.

6.4 We reserve the right to remove any content that violates these prohibitions and to suspend or terminate the accounts of Users who engage in prohibited activities. Violations may also be reported to Lebanese authorities as required by law.

7.2 Individual Vendors may have additional geographic limitations within Lebanon based on their operational capabilities. Vendors must clearly specify their service areas and delivery zones in their Store policies. Examples of such limitations include:

• "Beirut and Mount Lebanon only"
• "Tripoli and North Lebanon governorate"
• "Nationwide delivery except remote mountain areas"
• "In-person services available in Sidon area only"

Buyers must verify that a Vendor services their specific location before initiating contact or making a purchase.

7.4 All Users must comply with Lebanese Customs Law, import/export regulations, and any applicable restrictions on the movement of goods or provision of services within Lebanon. Vendors are responsible for ensuring they have the necessary permits and authorizations to operate in their declared service areas.

8.1 Ewasila operates as a listing and discovery platform that connects Vendors with Buyers. Ewasila does NOT process transactions, handle payments, hold funds, or act as a party to any sale or service agreement between Users. All transactions occur directly between Vendors and Buyers outside of the Ewasila Platform.

8.2 Vendors are solely and exclusively responsible for:

• Setting prices, payment terms, and accepted payment methods
• Processing all payments through their own systems or chosen payment processors
• Handling all aspects of order fulfillment, shipping, and delivery
• Providing customer service, including handling inquiries, complaints, and disputes
• Issuing refunds, processing returns, and managing cancellations according to their stated policies
• Collecting, reporting, and remitting all applicable taxes, including Value Added Tax (VAT) as required by the Lebanese Tax Authority
• Complying with all Lebanese commercial laws, consumer protection regulations, and payment processing requirements
• Maintaining adequate insurance and business licenses as required by law

8.3 When you make a purchase from a Vendor:

• You are entering into a direct contractual relationship with that Vendor
• Payment is made directly to the Vendor through their specified payment methods
• You agree to pay the full amount as agreed with the Vendor, including any applicable taxes, shipping fees, or other charges
• You are responsible for verifying the security and legitimacy of the Vendor's payment methods
• Ewasila has no visibility into, control over, or responsibility for these payment transactions

8.6 Ewasila does NOT:

• Hold payments in escrow
• Act as a payment intermediary
• Process refunds or chargebacks
• Guarantee payment delivery to Vendors
• Guarantee product delivery to Buyers
• Provide payment insurance or protection programs

8.7 Vendors are solely responsible for:

• Determining applicable tax obligations on their sales
• Collecting appropriate taxes from Buyers
• Filing tax returns and remitting taxes to the Lebanese Tax Authority
• Maintaining accurate tax records
• Providing tax documentation to Buyers as required by law

Ewasila may provide basic transaction data to assist Vendors with record-keeping but is not liable for Vendor tax compliance or any tax-related penalties.

8.9 In the event of a payment dispute, non-delivery, fraud, or other transaction-related issues:

• Buyers should first contact the Vendor directly to seek resolution
• If the Vendor is unresponsive or resolution fails, Buyers may report the issue to support@ewasila.com
• Ewasila may investigate and take action against Vendors who violate platform policies, including account suspension or termination
• Ewasila cannot force refunds, retrieve payments, or resolve contractual disputes between Users
• Users may pursue remedies through consumer protection authorities, mediation, or legal action as provided in Section 14

8.10 To protect yourself when transacting with Vendors:

• Use payment methods that offer buyer protection (e.g., credit cards, PayPal)
• Research Vendor reputation through reviews and ratings before purchasing
• Keep detailed records of all communications, agreements, and payment confirmations
• Verify delivery terms and timeframes before payment
• Report suspicious or fraudulent activity immediately to abuse@ewasila.com

9.2 You agree not to upload, post, or transmit any Content that infringes or violates any third party's intellectual property rights, including copyrights, trademarks, patents, trade secrets, or moral rights. Notices of claimed infringement must be submitted to legal@ewasila.com with details required under Lebanese Intellectual Property Law No. 75/1999.

10.3 Reviews, ratings, and feedback must reflect genuine experiences with the relevant Vendor or product. Fraudulent reviews, rating manipulation, or incentivized reviews without clear disclosure are strictly prohibited and may result in account termination.

11.1 Ewasila operates exclusively as an online marketplace listing and discovery platform. Ewasila:

• Does NOT manufacture, sell, resell, supply, or take title to any products or services listed on the Platform
• Does NOT process payments, hold funds, or act as a payment intermediary
• Does NOT fulfill orders, arrange shipping, or handle deliveries
• Is NOT a party to any transaction, sale agreement, or service contract between Vendors and Buyers
• Does NOT verify the accuracy, quality, safety, or legality of products, services, or listings
• Does NOT conduct comprehensive background checks or vetting of Vendors beyond basic identity verification

11.2 THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• Warranties regarding the accuracy, reliability, or completeness of any listings, product information, or Vendor representations
• Warranties that the Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components
• Warranties regarding the conduct, trustworthiness, or reliability of any Vendor or Buyer
• Warranties that transactions between Users will be successfully completed or that disputes will be resolved

11.3 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LEBANESE LAW, EWASILA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

11.4 IN NO EVENT SHALL EWASILA'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF: (a) ONE HUNDRED THOUSAND LEBANESE POUNDS (LBP 100,000), OR (b) ANY FEES PAID BY YOU TO EWASILA IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UPON WHICH LIABILITY IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

11.5 You acknowledge and agree that:

• You use the Platform at your own risk
• You are responsible for conducting due diligence on Vendors before transacting
• You should verify the legitimacy, reputation, and trustworthiness of any Vendor
• You should use secure payment methods that offer buyer protection
• Ewasila cannot guarantee the conduct, identity, or intentions of any User
• You should report suspicious activity or policy violations to abuse@ewasila.com

11.7 Nothing in these Terms shall limit or exclude Ewasila's liability for:

• Death or personal injury resulting from gross negligence or willful misconduct
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited or excluded under applicable Lebanese law

12.2 Under Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data Protection, and where applicable, the European Union General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

13.1 For Users residing in the European Economic Area (EEA), United Kingdom, or Switzerland, or otherwise subject to the European Union General Data Protection Regulation (GDPR) or UK GDPR, this section outlines Ewasila's compliance with applicable data protection requirements.

13.2 Ewasila acts as a data controller under Article 4(7) of the GDPR with respect to personal data collected directly from you in connection with your use of the Platform, including:

• Account registration information (name, email, phone number)
• Profile and Store information (business details, logos, descriptions)
• Platform usage data (browsing history, search queries, interactions)
• Communications with Ewasila (support tickets, inquiries)
• Technical data (IP address, device information, cookies)

13.3 Vendors and Buyers act as independent data controllers for personal data exchanged directly between them in the course of transactions occurring outside the Ewasila Platform. Such data may include:

• Delivery addresses and contact information shared during transactions
• Payment information processed through Vendor payment systems
• Order details, shipping preferences, and communication records
• Any other personal data shared directly between Vendor and Buyer

Ewasila is NOT a data controller or data processor for transaction-related personal data exchanged directly between Vendors and Buyers. Each party is responsible for their own compliance with GDPR and other data protection laws in handling such data.

13.5 Under Articles 15-22 of the GDPR, you have the following rights regarding your personal data:

13.6 To exercise any of the rights described in Section 13.5, you may submit a verifiable request to our Data Protection Officer at: dpo@ewasila.com

Requests must include:

• Your full name and email address associated with your Ewasila account
• Specific details of the right you wish to exercise
• Any additional information necessary to verify your identity

We will respond to verified requests without undue delay and in any event within one (1) month of receipt, in accordance with Article 12(3) of the GDPR. This period may be extended by up to two (2) additional months where necessary, considering the complexity and number of requests, and we will inform you of any such extension.

13.7 Personal data will be retained only as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by applicable law, including:

• Account data: Retained for the duration of your account plus seven (7) years for tax and legal compliance purposes
• Transaction metadata: Retained for seven (7) years in compliance with Lebanese tax legislation
• Marketing communications: Retained until you withdraw consent or request deletion
• Security and fraud prevention data: Retained for up to three (3) years

13.8 Personal data may be transferred to and processed in countries outside the European Economic Area, including Lebanon and other jurisdictions. Where such transfers occur, Ewasila implements appropriate safeguards to ensure adequate protection, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46(2)(c) of the GDPR
• Adequacy decisions by the European Commission under Article 45 of the GDPR (where applicable)
• Other legally recognized transfer mechanisms compliant with Chapter V of the GDPR

13.9 In the event of a personal data breach likely to result in a high risk to your rights and freedoms, Ewasila will:

• Notify the relevant supervisory authority without undue delay and, where feasible, within seventy-two (72) hours of becoming aware of the breach, in accordance with Article 33 of the GDPR
• Notify affected data subjects without undue delay, in accordance with Article 34 of the GDPR, unless:
  • Appropriate technical and organizational protection measures have been applied (e.g., encryption)
  • Subsequent measures ensure the high risk is no longer likely to materialize
  • Notification would involve disproportionate effort, in which case public communication will be made

13.12 Ewasila does not knowingly collect or process personal data from individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction) without verifiable parental or guardian consent, in accordance with Article 8 of the GDPR. If we become aware that we have collected such data without proper consent, we will take steps to delete it promptly.

14.3 If internal resolution is unsuccessful, the parties agree to submit to mediation administered by the Beirut Chamber of Commerce and Industry or another recognized mediation service in Beirut, Lebanon, before initiating litigation. The mediation will be conducted in Arabic or English, as mutually agreed.

14.4 Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts of Beirut, Lebanon, and the parties hereby submit to the personal jurisdiction of such courts. These Terms shall be governed by and construed in accordance with the laws of Lebanon, without regard to its conflict of law principles.

15.3 Upon termination, all licenses and rights granted to you under these Terms shall terminate; however, provisions that by their nature should survive termination, including but not limited to Sections 9 (Intellectual Property), 11 (Platform Liability Limitations), 12 (Privacy & Data Protection), 14 (Dispute Resolution), and 17 (Governing Law & Jurisdiction), shall survive.

16.2 Material changes to these Terms will be communicated to you via email to the address associated with your account or through a prominent notice on the Platform at least thirty (30) days prior to the effective date. Non-material changes may be effective immediately upon posting.

16.3 Your continued use of the Platform following the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Platform and terminate your account in accordance with Section 15.

17.1 These Terms, and any dispute or claim arising from them, shall be governed by and construed in accordance with the laws of the Lebanese Republic, excluding its conflict of law rules.

17.2 The courts of Beirut, Lebanon shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms. The parties agree to submit to the jurisdiction of such courts.